Kew Storage Terms and Conditions

These Terms and Conditions set out the basis on which Kew Storage provides storage services to customers in the United Kingdom. By making a booking, signing a storage agreement, or placing goods into our care, you agree to comply with these terms. Please read them carefully before using our self storage or storage unit services. If any part of these terms is unclear, you should seek clarification before completing your reservation. These terms apply to all customers using our storage services, whether the booking is made in person, by email, or through any online reservation process.

In these Terms and Conditions, references to “we”, “us” and “our” mean Kew Storage, and references to “you” and “your” mean the customer, account holder, or any person acting on the customer’s behalf. Where goods are stored on behalf of a business, the person making the booking confirms that they have authority to bind that business. These terms are intended to create a clear and fair framework for the use of our storage facilities, payment arrangements, access rules, and responsibilities relating to the items stored.

We may update these Terms and Conditions from time to time. Any changes will apply to future bookings and, where reasonably necessary, to existing arrangements after notice has been given. Continued use of the storage unit after a change takes effect will be treated as acceptance of the revised terms. These terms should be read together with any storage agreement, inventory form, or written notices issued in connection with your booking.

1. Booking Process

A booking for storage at Kew is made only when we confirm availability and accept your reservation. A reservation may be provisional until the required information has been provided, the correct payment has been received, and any identity checks have been completed. We reserve the right to decline a booking where we cannot verify identity, where the requested storage is unsuitable, or where the goods proposed for storage do not comply with these terms.

At the time of booking, you must provide accurate information, including your full name, address, contact details, and details about the items to be stored. If you are booking on behalf of another person or business, you must disclose that fact. You also agree to notify us promptly if any details change before or during the storage period. We are entitled to rely on the information you provide when setting up the storage agreement and calculating any charges.

We may require proof of identity and, where appropriate, proof of address before granting access to the storage facility or releasing a unit key, access code, or padlock. This is part of our security process and helps protect stored property. The start date of the storage contract will normally be the date confirmed in your booking acknowledgement or the date you first place goods into the unit, whichever is earlier. It is your responsibility to check that the unit size and storage period selected are suitable for your needs.

If you ask us to change your booking, such as moving to a different unit size, adjusting the start date, or extending the storage term, the change will only take effect once it has been confirmed by us. We may charge an administration fee or apply revised rates if the change alters the service we provide. Any extension of storage is subject to ongoing availability and payment of charges due. A customer may not transfer a booking to another person without our prior written consent.

2. Payments and Charges

All fees for secure storage are payable in advance unless we agree otherwise in writing. Charges may include rent, deposits, insurance-related amounts, administration fees, late fees, lock fees, cleaning charges, disposal charges, or other sums described in the storage agreement. We reserve the right to review prices periodically and to update charges for new or renewed terms. Where prices change, we will apply the revised rate from the agreed date for the relevant billing period.

Payment methods accepted by Kew Storage may include debit card, bank transfer, direct debit, or other methods we notify to you. Any payment must clear in full before goods may be stored or the unit accessed, unless a different arrangement has been agreed in advance. If any payment is not received when due, we may refuse access to the storage unit, suspend services, charge interest or administrative fees where permitted by law, and take steps to recover the debt. Returned payments, failed collections, and chargebacks may result in additional fees.

You are responsible for all sums due under the storage contract, including charges incurred by anyone authorised by you to access the unit. If a payment is made by a third party, that does not release you from responsibility for the account unless we expressly confirm otherwise. Where a deposit is held, it may be used against unpaid sums, damage, cleaning, or removal costs. Any remaining balance will be returned in accordance with our usual process after the agreement has ended and outstanding obligations have been satisfied.

3. Cancellations and Ending the Agreement

You may cancel a booking before the storage term starts, subject to any cancellation terms stated at the time of reservation and any non-refundable charges already incurred. If you cancel after the start date, you must give notice in accordance with the agreement. Unless otherwise agreed, storage charges continue until the end of the notice period and until all items have been removed from the unit. Partial use of a storage period does not automatically entitle you to a refund.

We may terminate the agreement if you fail to pay charges when due, breach these terms, store prohibited goods, provide false information, or fail to comply with site rules. In such cases, we may require you to remove your goods within a specified period. If you do not do so, we may exercise any rights available to us under the storage agreement and applicable law, including limiting access to the unit or arranging removal and disposal where permitted.

If you end the agreement, the unit must be left empty, swept, and in the condition in which it was received, fair wear and tear excepted. You must remove all property, rubbish, keys, locks, and access devices by the agreed end date. Any goods left behind may continue to incur charges until properly removed. We are not responsible for items you fail to collect after the contract has ended, except where required by law.

4. Customer Responsibilities and Permitted Goods

You must ensure that all goods placed into storage are your property, or that you have full authority from the owner to store them. You must not store items obtained unlawfully, items subject to dispute or seizure, or items that may cause nuisance, contamination, or damage. Storage premises are not designed for the holding of living creatures, perishable food, or any substance that could deteriorate, rot, attract pests, or produce odours or leaks.

Without our prior written permission, you must not store hazardous, flammable, explosive, corrosive, toxic, radioactive, or otherwise dangerous substances. This includes gas cylinders, fuels, fireworks, solvents, chemicals, asbestos, and similar materials. You must also not store stolen goods, illegal drugs, counterfeit items, weapons, ammunition, or any item whose possession or storage would be unlawful. If you are uncertain whether an item is permitted, you must ask before placing it into the unit.

You are responsible for ensuring that items are packed, wrapped, and stored in a manner suitable for their nature and value. Fragile goods, furniture, documents, electronics, and other sensitive items should be protected against moisture, dust, mould, movement, and accidental impact. We are not responsible for deterioration caused by inadequate packing, unsuitable containers, or the natural condition of the item. We may inspect the contents of a unit where reasonably necessary for safety, compliance, maintenance, or legal reasons.

5. Liability and Insurance

We will take reasonable care in operating the storage facility, but our liability is limited to the extent permitted by law. We do not accept responsibility for loss or damage caused by events beyond our reasonable control, including fire, flood, storm, theft, burglary, power failure, pest activity, civil disturbance, or acts of third parties. Nothing in these terms excludes liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be excluded.

You remain responsible for insuring your goods for their full replacement value throughout the storage period. This is especially important because your own insurance is normally the most effective protection against loss, damage, or deterioration. Any insurance arranged through us or a third party will be subject to the relevant policy terms, conditions, and exclusions. We make no representation that any cover will protect against every risk, and you should check the scope of any policy carefully.

Where we are liable for proven loss or damage, our liability will be limited to the lesser of the value of the affected goods or any amount recoverable under the relevant insurance arrangement, unless a higher amount is required by law. We will not be responsible for indirect or consequential losses, including loss of profit, loss of business, or loss of opportunity. You agree to notify us promptly of any claim and to provide reasonable evidence of ownership, value, and the circumstances of the loss.

6. Access, Security, and Use of the Unit

You may access your unit only during the permitted access hours and in line with any security procedures in force. Access is personal to the account holder and any authorised persons named by you. We may require identification before allowing entry. You must keep keys, codes, and access devices secure and must not share them with unauthorised persons. If a key, lock, or code is lost or compromised, you must inform us without delay so that security steps can be taken.

You must not alter the unit, damage the premises, interfere with fire equipment, block access routes, or use the unit for any activity other than storage. No repairs, maintenance work, or unpacking that creates dust, noise, waste, or contamination should be carried out on the premises without permission. You are responsible for any damage caused by you, your agents, or anyone accessing the site on your behalf. We may charge for repairs, cleaning, or replacement of equipment where necessary.

We may temporarily suspend access for maintenance, emergencies, safety concerns, legal compliance, or operational reasons. Where possible, we will give reasonable notice, but immediate action may be required in urgent circumstances. Suspension of access for these reasons will not normally amount to a breach of contract, provided we act reasonably. If our staff reasonably believe that a stored item poses a risk to the facility, people, or other customers, we may take appropriate protective steps.

7. Waste Regulations and Disposal

Customers must comply with all applicable UK waste regulations when using our storage services. You must not leave rubbish, packaging, damaged furniture, unwanted fittings, scrap materials, or other waste in the unit, in common areas, or on the premises except in designated locations and only with permission. Items intended for disposal must be handled lawfully. Fly-tipping, illegal dumping, or abandonment of waste may result in charges, removal costs, reporting to authorities, and termination of the agreement.

If you wish to dispose of items through a licensed waste carrier or recycling route, you remain responsible for ensuring that the chosen method is lawful and appropriate for the type of waste involved. Certain materials may require specialist handling or documentation. You must not store or discard hazardous waste at the facility unless we have expressly approved a compliant arrangement in writing. We may refuse to accept, move, or dispose of any item where doing so could breach environmental or waste legislation.

At the end of the storage term, you must remove all goods and clear the unit completely. Any articles left behind, whether usable or not, may be treated as abandoned if they are not collected within a reasonable period after notice. Where allowed by law and after reasonable notice, we may dispose of abandoned items and recover the costs from you. We may also charge for sorting, loading, cleaning, pest treatment, and lawful disposal where your conduct creates waste or contamination.

8. Abandonment, Enforcement, and General Provisions

If you fail to respond to notices, fail to pay charges, or otherwise abandon the unit, we may take steps permitted by the storage agreement and applicable law to recover sums due and to deal with the stored property. Any enforcement action will be taken with reasonable care and in accordance with relevant statutory requirements. We reserve the right to deny access where necessary to protect the facility, our staff, other customers, or the integrity of the storage operation.

These terms are intended to be interpreted in a way that is consistent with consumer protection law and other applicable UK legislation. If any provision is found to be invalid or unenforceable, the remaining provisions will continue in full force. No delay or failure by us to enforce any right will amount to a waiver of that right. Any waiver must be given in writing. The headings in these terms are for convenience only and do not affect interpretation.

9. Governing Law

This agreement and any dispute or claim arising from or in connection with it shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer or statutory rules provide otherwise. By using Kew Storage services, you acknowledge that you have read, understood, and agreed to these storage terms as the basis on which the service is supplied.