Storage Kew Accessibility Statement
Storage Kew is committed to providing an accessible digital experience for all users, including people with disabilities. This Accessibility Statement explains the steps we take to make our website and online services as usable as possible and how you can contact us with any accessibility requests or feedback.
Our Accessibility Commitment
We aim to align our website and online booking tools with the Web Content Accessibility Guidelines version 2.1, Level AA. These guidelines explain how to make web content more accessible for people with a wide range of access needs, including visual, auditory, physical, speech, cognitive, language, learning, and neurological differences.
Our goal is to ensure that customers looking for accessible storage in the Kew area can research, compare, and reserve storage options online with minimal barriers, using a range of devices and assistive technologies.
Screen Reader Compatibility
The Storage Kew website is designed to work with modern screen readers and text to speech tools. We use clear heading structures, descriptive page titles, and meaningful labels for forms and buttons so that users can understand each page and interact with it efficiently.
Images that provide information are given alternative text so that screen readers can describe them. Where decorative images are used, we aim to ensure they do not create unnecessary noise for screen reader users. We also work to ensure that status messages, such as confirmation of a booking request or form errors, are conveyed in text so that assistive technologies can announce them clearly.
Keyboard Navigation
We understand that some visitors navigate entirely or primarily by keyboard or alternative input devices instead of a mouse. Our website is developed so that important functions can be reached using standard keyboard commands.
Interactive elements such as menus, forms, and controls are intended to be accessible using the Tab, Shift plus Tab, Enter, and Space keys. Focus indicators are used so that you can clearly see which element is currently selected. We also aim to ensure that there are no keyboard traps and that you can move forward and backward through content in a logical order.
Visual Design and Readability
The design of the Storage Kew website prioritises clarity and readability for users with low vision or visual sensitivities. We use contrasting colours between text and background to support WCAG 2.1 AA contrast requirements. Text is written in plain language where possible so that information about our Kew storage units, access hours, and services can be understood quickly.
Our layout is responsive, so content can be viewed on different screen sizes, including mobile devices and tablets. Users can zoom using browser controls, and the site is intended to remain usable and readable at increased zoom levels.
Ongoing Improvements
We recognise that accessibility is an ongoing process rather than a one time effort. We periodically review the Storage Kew website to identify and fix issues that may affect users with disabilities. As we add new content or features, we aim to build accessibility into our design and development practices.
We welcome feedback from users who rely on assistive technologies or specific accessibility features. Your experience helps us identify barriers that automated checks may not detect.
Requesting Help or Adjustments
If you experience difficulty using any part of the Storage Kew website, or if you need information about our storage facilities in a different format, you can contact us to request assistance. Examples include providing documents in a more accessible digital format, explaining information about units or prices verbally, or supporting you with the online booking process.
When you contact us with an accessibility request, please describe the page, feature, or information you were trying to use, the type of device or assistive technology you use, and the nature of the difficulty. This information helps us respond more effectively and work toward resolving the issue for you and other users.
Contact for Accessibility Feedback
To share feedback about accessibility on the Storage Kew website or to request reasonable adjustments, please get in touch using the contact details provided on our main contact page. We aim to acknowledge your request within a reasonable timeframe and will let you know what steps we can take to help. Your comments are important in helping us improve accessibility for everyone using our storage services in Kew.




