Storage Kew Terms and Conditions of Service

These Terms and Conditions set out the basis on which Storage Kew provides storage, removal and related services within the United Kingdom. By making a booking, using our website, or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order or confirming a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means the person, company or organisation that requests or receives services from Storage Kew.

Services means any storage, removal, packing, handling, transport, delivery, collection, or associated services provided by Storage Kew.

Goods means the items, belongings, furniture, boxes or other property handed to Storage Kew for storage, handling or transportation.

Contract means the agreement between Storage Kew and the Client comprising these Terms and Conditions and the booking details confirmed in writing or electronically.

2. Scope of Services

Storage Kew provides storage services, including short and long term storage of household and business goods, and related removal services such as collection, delivery, packing and loading. The specific services to be provided will be detailed in the booking confirmation or written quotation accepted by the Client.

All services are provided subject to availability, suitable access, and safe working conditions. Storage Kew reserves the right to refuse any service or item that, in its reasonable opinion, is unsafe, illegal, unsuitable for storage, or may cause damage or nuisance.

3. Booking Process

3.1 Initial enquiry

Clients may request a quotation for storage or removal services by contacting Storage Kew and providing information such as collection and delivery addresses, property type, access details, volume or list of goods, and preferred dates.

3.2 Quotations

Any quotation provided is based on the information supplied by the Client and is valid for a limited time as stated on the quotation or as otherwise notified. Quotations are estimates only and may be adjusted if the Client's requirements change or if the information provided was inaccurate or incomplete.

3.3 Booking confirmation

A booking is not confirmed until Storage Kew has accepted the booking and issued a written or electronic confirmation specifying the agreed services, charges and service date or period. Storage Kew may require a deposit or full payment in advance as a condition of confirmation.

3.4 Changes to bookings

Any request to change the date, time, scope or location of the services must be made as early as possible. Changes are subject to availability and may result in revised charges. Storage Kew is not obliged to accommodate requested changes but will act reasonably in considering them.

4. Client Responsibilities

The Client is responsible for ensuring that:

All information provided to Storage Kew is accurate, complete and not misleading.

Suitable parking and access are available for our vehicles and staff at the collection and delivery addresses, including any required permits or permissions.

Goods are properly packed and prepared for removal or storage unless the Client has arranged for packing services from Storage Kew.

No prohibited or hazardous items are included in the Goods, and all contents comply with applicable laws and regulations.

The Client or an authorised representative is present at collection and delivery locations to provide instructions, grant access and sign any necessary documents, unless otherwise agreed in writing.

5. Payment Terms

5.1 Charges

Service charges are as stated in the accepted quotation or booking confirmation and may include storage fees, collection and delivery charges, packing charges, access fees, and any other agreed services. All charges are stated in pounds sterling and may be subject to applicable taxes.

5.2 Payment methods

Payment methods accepted by Storage Kew will be communicated to the Client at the time of booking or in subsequent correspondence. Storage Kew may require card payment, bank transfer or other accepted forms of payment in advance of providing services.

5.3 Payment timing

Storage Kew may require a deposit at the time of booking and full payment before or on the day services are carried out. For ongoing storage, fees are typically payable in advance for the agreed storage period. If payment is not received when due, Storage Kew reserves the right to withhold services, restrict access to stored Goods or exercise a lien over the Goods until all sums are paid.

5.4 Late payment

If the Client fails to pay any amount due by the due date, Storage Kew may charge interest on the overdue amount at a reasonable rate and recover any reasonable costs incurred in pursuing payment. Continued non-payment may result in termination of the Contract and disposal or sale of Goods as permitted by law to recover outstanding charges.

6. Cancellations and Amendments

6.1 Client cancellations

The Client may cancel a booking by providing notice to Storage Kew. Cancellation charges may apply depending on the notice period given before the scheduled service date.

If cancellation is received with sufficient notice as specified in the quotation or booking confirmation, some or all of any pre-paid sums may be refunded.

If cancellation is received with short notice, Storage Kew may retain all or part of the fee to cover losses, including allocated staff time and vehicle scheduling. Details of specific cancellation periods and fees may be notified separately or included in the quotation.

6.2 Amendments by the Client

Where the Client requests a change in date, time, or service scope, Storage Kew will use reasonable efforts to accommodate the change but cannot guarantee availability. If the change results in lower costs, Storage Kew may adjust the charges at its discretion. If it results in higher costs, revised charges will be confirmed and must be accepted by the Client before the amended booking is confirmed.

6.3 Cancellations by Storage Kew

Storage Kew may cancel or suspend services if:

The Client fails to pay any required deposit or fee.

Access to the property or storage facility is unsafe or not as described.

Weather or other events beyond reasonable control make it unsafe or impractical to proceed.

The Client is in material breach of these Terms and Conditions.

In such cases, Storage Kew will endeavour to offer an alternative date or solution where feasible. If Storage Kew cancels without good cause, any pre-paid sums for unused services will be refunded.

7. Storage Conditions

7.1 Storage period

The storage period is as agreed in the booking confirmation or subsequent written agreement. Ongoing storage is usually charged on a recurring basis. The Client must ensure timely payment of storage fees to maintain access and rights to the Goods.

7.2 Access to stored goods

Access to stored Goods is subject to Storage Kew's access procedures, opening hours and any access charges notified to the Client. Storage Kew may require reasonable notice for access requests and reserves the right to limit access if fees are outstanding.

7.3 Prohibited items

The Client must not store or request removal of any goods that are explosive, flammable, hazardous, illegal, perishable, alive, contaminated, or otherwise unsuitable for normal storage, including but not limited to gas canisters, firearms, illegal substances, toxic chemicals, or items that may attract pests or cause damage.

Storage Kew may inspect and, if necessary, remove or dispose of any prohibited or hazardous items without liability, and the Client will be responsible for any resulting costs, fines or damages.

8. Waste and Environmental Regulations

The Client must comply with all relevant waste management and environmental regulations when using Storage Kew's services. This includes ensuring that no waste materials, restricted electrical items, or hazardous substances are presented for removal or storage unless expressly agreed and compliant with applicable regulations.

Storage Kew is not a waste carrier or disposal service unless expressly agreed. Any items left behind at a property that are clearly intended as waste may be removed at the Client's request and subject to additional charges. Such removal will be carried out in compliance with applicable waste regulations and using authorised disposal routes where required.

The Client remains responsible for any penalties, fines, or regulatory action arising from the inclusion of unlawful, hazardous, or improperly classified waste within the Goods. Storage Kew may recover from the Client any costs incurred in dealing with such items, including inspection, segregation, clean-up, and legal or regulatory costs.

9. Liability and Insurance

9.1 Standard liability

Storage Kew will exercise reasonable care and skill in providing services. However, liability for loss of or damage to Goods is limited to a reasonable amount per item or per consignment, as may be stated in the quotation or separate policy. Clients are encouraged to consider their own insurance cover for high value items.

9.2 Excluded liability

Storage Kew will not be liable for:

Loss or damage arising from inherent defects, poor packing by the Client, normal wear and tear, atmospheric or climatic conditions, or infestation not caused by Storage Kew.

Loss of or damage to excluded, prohibited, or hazardous items, or any items not properly described or declared by the Client.

Indirect or consequential loss, such as loss of profit, revenue, anticipated savings, opportunity, or enjoyment.

9.3 Client insurance

The Client is responsible for arranging adequate insurance cover for their Goods, whether in transit or storage, unless otherwise agreed in writing. Storage Kew may offer or facilitate insurance options but is under no obligation to do so.

9.4 Limits of liability

Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded under applicable law. Subject to that, Storage Kew's total liability for all claims arising from a single event or series of connected events shall be limited to the amount specified in the quotation or, if none is specified, a reasonable and proportionate sum relative to the service charges paid.

10. Force Majeure

Storage Kew will not be liable for any delay or failure to perform its obligations due to events beyond its reasonable control, including but not limited to severe weather, natural disasters, acts of terrorism, strikes, lockouts, transport disruption, utility failures, or compliance with legal or regulatory requirements. In such circumstances, Storage Kew may suspend services and will resume performance as soon as reasonably practicable.

11. Complaints and Claims

Any complaint about the services or claim for loss or damage must be notified to Storage Kew as soon as reasonably possible. For damage to Goods or property, the Client should notify Storage Kew in writing with reasonable details within a reasonable time after becoming aware of the issue.

The Client must retain any damaged items for inspection and, where requested, provide photographs, documentation or evidence. Failure to notify within a reasonable time may affect the ability to investigate or resolve the matter and may reduce or extinguish any entitlement to compensation.

12. Termination

Either party may terminate the Contract immediately by giving notice if the other party commits a material breach that, where capable of remedy, is not remedied within a reasonable time after being notified.

Storage Kew may also terminate the Contract or restrict access to stored Goods if the Client fails to pay charges when due, becomes insolvent, or appears unable to meet financial obligations. On termination, all outstanding charges become immediately payable. Storage Kew may exercise a lien over the Goods and, where legally permitted, may sell or dispose of them to recover unpaid charges after giving reasonable notice.

13. Data Protection

Storage Kew will process personal data in accordance with applicable data protection laws. Personal data provided by the Client will be used to administer bookings, provide services, manage accounts, and meet legal or regulatory obligations. Storage Kew will take reasonable steps to keep personal data secure and will only share it as necessary for the provision of services or where required by law.

14. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Contract, or the provision of services by Storage Kew, whether contractual or non contractual.

15. General Provisions

If any provision of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. Any failure or delay by Storage Kew to exercise a right or remedy shall not constitute a waiver of that or any other right or remedy.

These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between Storage Kew and the Client in relation to the services provided and supersede any prior discussions or representations. No variation of these Terms and Conditions will be effective unless agreed in writing by an authorised representative of Storage Kew.

By confirming a booking or using Storage Kew's services, the Client acknowledges that they have read, understood and agree to be bound by these Terms and Conditions.